Refund Policy O Hero, bearer of the flame of Olympus, welcome. In your battle against titans, beasts, and the forgotten horrors of the ancient world, every item in your arsenal matters. Still, not every relic is as it seems. This Refund Policy is forged in the fires of Hephaestus himself — clear, fair, and designed to protect both mortals and immortals on their journey through Titan Quest: Legendary Edition. 1. Nature of Digital Goods All digital purchases—including the base game, expansion packs (e.g., Ragnarök, Atlantis), in-game items, and downloadable content—are considered non-refundable once the item has been delivered or accessed. By completing a transaction, you acknowledge the immediate unlocking of digital value and waive any right of withdrawal under digital commerce laws. Much like an enchanted scroll, once used, its power cannot be returned to parchment. 2. Valid Refund Scenarios In rare and exceptional circumstances, we may consider refunds for: Duplicate purchases due to technical errors or platform delays. Non-delivery of content following a successful payment. Unauthorized transactions caused by fraud, provided proper evidence is submitted. Corrupted or unusable files when proven that the content cannot be accessed or installed. Platform mismatch (e.g., wrong OS version), only if the product has not been activated. All refund requests must be initiated within 7 days of purchase. Past that window, the Oracle cannot intervene. 3. Scenarios Where Refunds Are Not Granted We do not offer refunds for the following reasons: Dissatisfaction with gameplay or mechanics. Buyer’s remorse or accidental purchases without technical justification. Incompatibility due to outdated systems, missing drivers, or unsupported hardware. Unfavorable item drops, stat distributions, or RNG outcomes. Loss of access due to account bans or violations of our Terms of Use. A true warrior accepts the risks of battle—victory and defeat are two sides of the same drachma. 4. Subscription & Seasonal Content Should future updates include seasonal or recurring content (such as divine access passes), those services are billed in advance. You may cancel auto-renewals anytime, but no partial refunds will be granted for the remaining subscription term. All benefits continue until the cycle concludes — as decreed by the Fates. 5. Marketplace Policy (Third-Party Platforms) If your purchase was made through an external platform such as Steam, Google Play, App Store, GOG, Epic Games Store, or console marketplaces, their individual refund policies apply. Please contact those platforms directly, as we cannot override their decisions or process refunds on their behalf. 6. Fraud & Chargebacks Invoking the wrath of the gods by triggering a chargeback without due cause may result in: Permanent account suspension Revocation of purchased licenses Blacklist from future purchases Legal measures if malicious intent is detected Before taking such action, please summon our support heroes via the official portal. Most issues can be resolved honorably. 7. How to Request a Refund To initiate a refund request, contact our Support Team through the appropriate channel. Include the following: Full name and registered email Purchase receipt or transaction ID Date and platform of purchase Description of the issue Supporting evidence (e.g., screenshots, error messages) We strive to answer all inquiries within 3–5 business days, depending on the complexity of the matter and the will of the gods. 8. Local Law Compliance We respect all legal jurisdictions, including consumer rights granted by the EU Directive on Digital Content, UK Consumer Contracts Regulations, Australian Consumer Law, and others. Where your local legislation guarantees mandatory refund rights, we shall comply accordingly — though timelines and eligibility may still apply. 9. Final Oath of the Hero Every transaction is a step along your epic path. Whether battling the Minotaur in Knossos or facing Loki in Asgard, we urge you to choose wisely. Digital items, once bound to your account, become part of your journey — and cannot be cast aside lightly. Let wisdom guide your gold, and may your quest never falter.